Pure Planet has ceased trading

Due to the global energy crisis, record high wholesale energy costs, and the restrictions placed on us by the Ofgem Price Cap, we were unable to keep operating Pure Planet.

We’d like to take this opportunity to thank our Community, our Members and our team for the last five years of support. You’ve been wonderful. This wasn’t part of the plan, and we’re heartbroken it’s had to end this way.

What’s happened to my energy account?

Shell Energy began supplying all our former Members on 17 October 2021. Your energy account has been transferred to them, along with any credit balance you may have, under Ofgem’s Supplier of Last Resort rules.

We’re no longer able to answer any queries you may have, and our Community, social media, email and chat channels are now closed. If you have any questions about your account please get in touch with Shell Energy.

I owe Pure Planet money for energy used while on supply with you — do I still need to pay this?

Yes, if you have a debit balance with Pure Planet, this still needs to be paid. If you don’t pay what you owe, your account may be transferred to a Debt Collection Agency.

You can still make a one-off payment by calling McLaren Credit Services, who are collecting debt on our behalf. You can get in touch with them on 0333 344 3604. Please note, this team won’t be able to help answer any other questions — we’d recommend getting in touch with Shell Energy for this.

Who are Pure Planet’s administrators?

Blue Marble Holdings Limited

Edward Williams, Mark James Tobias Banfield and Michael John Andrew Jervis have been appointed as joint administrators of Blue Marble Holdings Limited to manage their affairs, business and property as its agents and act without personal liability. All are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The Joint Administrators are bound by the Insolvency Code of Ethics which can be found here.

The Joint Administrators may act as controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed only for matters relating to the Joint Administrators’ appointment. Further details are available in the privacy statement on the PwC.co.uk website or by contacting the Joint Administrators.

Pure Planet Limited

Edward Williams, Mark James Tobias Banfield and Ross David Connock have been appointed as joint administrators of Pure Planet Limited to manage their affairs, business and property as its agents and act without personal liability. All are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The Joint Administrators are bound by the Insolvency Code of Ethics which can be found here.

The Joint Administrators may act as controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the Joint Administrators. Personal data will be kept secure and processed only for matters relating to the Joint Administrators’ appointment. Further details are available in the privacy statement on the PwC.co.uk website or by contacting the Joint Administrators.

Frequently asked questions for former Members, creditors and potential creditors can be found here on the PwC website, along with how to get in touch with the administrators.