Three months already? It was the middle of March and a sense that things were getting serious, and closer to home… Events unfolding on TV and social media detailing deaths and vast city-wide lockdowns in China had become, slowly, about infections in Italy and Spain, then France.
And, all of a sudden, it was us.
The Prime Minister on the news, pubs and restaurants shut overnight, schools’ out, toilet rolls already long gone from the supermarket shelves.
The Pure Planet team was well equipped — digital-first from the start, many working from home once or twice a week already, a supportive collegiate structure so anyone can call out their problems, or fears.
But, still, it was a scramble at first. Just like popping out to the shops became a new exercise in social distancing and rationing, we had to adapt, to slow down and readjust.
For two weeks a lot of our usual activities had to pivot. The team’s safety and welfare became the priority, just as it did for everyone at home, too.
We wanted our Members to be reassured, too. Vulnerable Members were contacted first, and those facing financial difficulties were offered impartial advice thanks to our existing partnership with debt charity StepChange.
Systems-wise, being only three years old, Pure Planet is already run on powerful, cloud-based systems and every member of our team can access them from anywhere.
Now, three months in, the ‘new normal’ has settled down and we’ve adapted. Our service levels have actually improved.
Some of the services we had to put on hold — such as smart meter installations — are, slowly, coming back.
Our meter reading partner, TMA, has returned to work. Like everyone else, the team will be following social distancing rules.
Not only have we kept everything running as normal, we even managed to launch our first ever fixed tariff during lockdown, an EV pilot, a new monthly newsletter and a home boiler cover partnership with Hometree.
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And we have our wonderful Members’ Community, of course. They’ve been staying so positive over the last few months it’s been inspiring.
This recent community post, called simply ‘Thank You’ was written by a new Pure Planet Member and NHS nurse.
It really does help us to keep going through these stressful times.
Stay safe and well. And let’s keep looking after each other.
Thank you for being part of Pure Planet.