- Pure Planet is a Which? Recommended Provider for Energy for the second year running
- The recent 2021 Which? survey shows us as one of the country’s top energy suppliers
- We’re the only Which? Recommended Provider offering 100% green electricity and 100% carbon offset gas as standard
- Our high satisfaction and bill accuracy scores show digital innovation and transparent pricing are making renewables the best choice
We’re delighted to announce that, once again — and for the second year in a row — we are a Which? Recommended Provider. And, of only two suppliers with this accolade, we’re the only one providing 100% renewable electricity and 100% carbon offset gas as standard.
A huge thanks to all our Members who recommended us in Which?’s annual survey of the energy market. As a digital supplier, it’s an honour to be so well regarded. Our Members’ endorsement proves that Pure Planet’s innovation, renewables, and value for money is a market leading combination.
Which? asked more than 8,000 people across Britain to rate their energy supplier for value for money, customer service, bill accuracy and digital tools.
Pure Planet scored 74% for satisfaction overall plus five stars for bill accuracy and four stars for value for money. Work still to do — but a score which puts us in the pick of the top performers of the energy provider pack.
We’re very pleased that our continuous digital innovation means that 91% of our Members reported a problem-free experience in the past 12 months. We’ll keep on building and improving this.
We are thrilled that our overall customer satisfaction is among the highest of any provider — Green or not. We have among the lowest number of customers experiencing problems — This is a big endorsement of our unique digital model which delivers great service and low-cost renewable energy.
The latest Which? rankings show that the Big Six are way off the pace. British Gas, Eon, EDF, Npower, Scottish Power and SSE (now part of Ovo) — all finished in the bottom eight rated suppliers. Customers with these six energy giants were also more likely on average to have encountered problems with their provider. And as for value for money, our 100% renewable electricity and carbon offset gas is cheaper than standard variable tariffs with the Big Six. Which? has shown that it’s possible to choose the best blend of clean, green energy, excellent service, at a great value for money price.
Thank you to all our Members for being part of Pure Planet. You make it what it is. And if you’re happy with your choice — which we hope you continue to be long into the future — please tell your friends and family. Don’t forget to use your Refer Friend code (in your account and app) and you’ll both get a reward. And best of all, more people will be using clean, green, renewables which is better for everyone.