Pure Planet

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Got a question? Ask WattBot. He’s got the facts at his fingertips. Or why not post your question in the community? Either way, you’ll find the answer you need.

Have a complaint? Please fill in the form below, giving as much information as you can. We’ll look into what’s happened and come back with the answer very soon.

Looking for a little extra support?

Citizens Advice provides free, confidential and impartial advice and may be able to guide and support on any concerns you have. To find out more, download their factsheet, get help online at citizensadvice.org.uk/energy or call their helpline on 03454 04 05 06.

If we haven’t resolved your complaint within 8 weeks or you’re not happy with our final response, you can contact the Energy Ombudsman. It’s a free, independent service. Visit ombudsman-services.org/energy, call their helpline on 0330 440 1624, or email osenquiries@os-energy.org.