SUPPORT

Our support is 100% digital

Tap > Help in your app to chat to WattBot at any time. WattBot uses state-of-the-art AI to answer your questions, or pass you to our team if you need more help. Or visit our community for help from other Members. Our smart, digital support keeps our costs low, and we pass those savings straight to you. No call centres. No hanging on the line.

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SUPPORT

Ask our community

There's over 15,000 Members in our community, and they're always happy to help.

VISIT OUR COMMUNITY
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SUPPORT

Chat to WattBot

WattBot lives in the app. A smart, easy to use chat service to help you get the answers you need fast, day or night. WattBot uses state-of-the-art AI to answer your questions. And he's backed up by our team of energy experts if you need them.

Download our app

Hello. I'm WattBot, your digital assistant.

Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday-Friday 9am-5.30pm.

Wattbot

SUPPORT

Moving home?

If you're moving out, tap > Help in your app to chat to Wattbot. Type 'moving home' and he'll let you know what to do next.
On the day you move out, we'll need:

  • Your final meter reading
  • A forwarding address (just in case we need to contact you)
  • Details of who is moving in (if you know).

If you've moved in to a home supplied by Pure Planet, just get a quote and join us through the app and we'll set your account up.

SUPPORT

FAQs

And don't forget, we've hundreds of answers to commonly asked questions. From switching to statements, from smart meters to savings. It's all here.

FAQS