SUPPORT

Our support is 100% digital

Tap > Get help and support in your app or log in to your account online to chat to WattBot at any time. WattBot uses state-of-the-art AI to answer your questions, or pass you to our team if you need more help. Or visit our community for help from other Members. Our smart, digital support keeps our costs low, and we pass those savings straight to you. No call centres. No hanging on the line.

Smiling people

SUPPORT

Ask our community

There's over 40,000 Members in our Community, and they're always happy to help.

VISIT OUR COMMUNITY

SUPPORT

Chat to WattBot

WattBot's a smart, easy to use chat service to help you get the answers you need fast, day or night. WattBot uses state-of-the-art AI to answer your questions. And he's backed up by our team of energy experts if you need them.

Download our app

Hello. I'm WattBot,
your digital assistant.

Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5.30pm.

Wattbot

MOVING HOME

Moving in?

Moved into a home supplied by Pure Planet?
Get your account set up in two minutes.

I'M MOVING IN
STICK WITH PURE PLANET
We're 100% digital — no call centres
Straightforward, transparent pricing
100% renewable electricity and 100% carbon offset gas

MOVING HOME

Moving out?

On the day you move out, head to your app or log in to your account online, and tap 'Account' in the menu. Tap 'Move out'.
We'll need:

  • A forwarding address (just in case we need to contact you)
  • Your final meter reading(s)

PROBATE

Need to let us know that someone has passed away?

We know this can be a really tough time - we'll get things sorted for you quickly and easily. We'll need a few details from you, including details of the deceased Member, the date they passed away, and a few of your details so we can arrange the account and get everything in order.

LET US KNOW