SUPPORT

Our support is 100% digital

Tap > Help in your app or log in to your account online to chat to WattBot at any time. WattBot uses state-of-the-art AI to answer your questions, or pass you to our team if you need more help. Or visit our community for help from other Members. Our smart, digital support keeps our costs low, and we pass those savings straight to you. No call centres. No hanging on the line.

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SUPPORT

Ask our community

There are more than 20,000 Members in our Community, and they're always happy to help.

VISIT OUR COMMUNITY
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SUPPORT

Chat to WattBot

WattBot's a smart, easy to use chat service to help you get the answers you need fast, day or night. WattBot uses state-of-the-art AI to answer your questions. And he's backed up by our team of energy experts if you need them.

Download our app

Hello. I'm WattBot,
your digital assistant.

Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5.30pm.

Wattbot

MOVING HOME

Moving out?

On the day you move out, head to your app or log in to your account online, and tap 'Account' in the menu. Tap 'Move out'.
We'll need:

  • A forwarding address (just in case we need to contact you)
  • Your final meter reading(s)

MOVING HOME

Moving in?

Moved into a home supplied by Pure Planet?
Get your account set up in two minutes.

STICK WITH PURE PLANET
We're 100% digital — no call centres
One transparent, variable tariff
100% renewable electricity and 100% carbon offset gas