Our support is 100% digital
Tap > Get help and support in your app or log in to your account online to chat to WattBot at any time. WattBot uses state-of-the-art AI to answer your questions, or pass you to our team if you need more help. Or visit our community for help from other Members. Our smart, digital support keeps our costs low, and we pass those savings straight to you. No call centres. No hanging on the line.
Ask our community
There's over 40,000 Members in our Community, and they're always happy to help.
Chat to WattBot
WattBot's a smart, easy to use chat service to help you get the answers you need fast, day or night. WattBot uses state-of-the-art AI to answer your questions. And he's backed up by our team of energy experts if you need them.
Ask me anything! I'm backed up by our team of energy experts in Bath, who work Monday—Friday 9am—5.30pm.
Moving in?
Moved into a home supplied by Pure Planet?
Get your account set up in two minutes.
Moving out?
On the day you move out, head to your app or log in to your account online, and tap 'Account' in the menu. Tap 'Move out'.
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