About Pure Planet
We're a private, independent company. bp holds a minority shareholding of just under 24% in Pure Planet. bp’s investment in Pure Planet is part of its Net Zero drive to support the low-carbon economy and renewables.
As one of the largest energy brokers in the world, bp buys all the renewable power and carbon offset gas on behalf of Pure Planet’s Members. Our trading agreement allows us to leverage bp's skill, expertise and its access to the entire wholesale renewable energy market ensuring your supply is competitively priced.
Our Community is a shared online space where you can ask and answer questions, give us feedback and chat to other Pure Planet Members about anything.
A great place to get started is this post. Introduce yourself to other Members in our Community and find out what it's all about.
The renewable electricity we purchase on your behalf is taken from sun, wind and water. Last year (April 2019 — March 2020), our electricity mix was 89% wind and 11% sun.
All the electricity we buy is backed by Renewable Energy Guarantees of Origin (REGOs). Read more about REGOs here.
Four in five homes in the UK are reliant on gas for heating and hot water. Until we can eliminate gas usage altogether, our gas is 100% carbon offset, at no extra cost to you, in different projects all over the world.
Read more about carbon offsetting and the projects we're involved with on the Pure Planet blog.
We’re Pure Planet — the digital, renewable energy supplier. Join us. Together we’re creating a sustainable future, and helping get the UK to Net Zero. Power your home with 100% renewable electricity and 100% carbon offset gas. We’re a Which? Recommended provider 2021 for the second year in a row, and rated ‘Excellent’ on Trustpilot.
Simple, seamless digital service, no call centres — no hanging around on hold. Everything you need is in our award winning app or online account. Chat with WattBot or our team of energy experts. Zero Markup — Straightforward, transparent pricing. We don’t make profit on the energy you use Zero Guilt — 100% renewable electricity, 100% carbon offset gas. Our carbon offsets support plant, preserve and protect projects in the Peruvian Amazon (try saying that five times fast) Zero Hassle — Switch in two minutes, your power always stays on. No need for an engineer to visit
Our support is 100% digital, which allows us to be more efficient and save money — savings we pass on to you.
In your account, tap 'Get help and support' then 'Ask a question'. Our AI chatbot WattBot will put you through to our team if he's not able to assist with your query. This is the quickest way to get in touch with us, and we respond within three working days. The team's around to help you Monday to Friday, 9am - 5pm.
We’re also available via Direct Message (DM) on Facebook and Twitter — we’ll ask you to confirm some details for security. Or, send us an email at firstname.lastname@example.org. Email replies are not as fast as WattBot.
If you lose your electricity supply, call 105 to get through to your local Distrubution Network Operator who can help you. For gas, call the gas emergency line immediately on 0800 111999. If you smell gas or suspect you have a leak, open doors and windows, do not smoke or use electrical items, and try and leave your property if possible.
To contact us, tap 'Emergency' in your account menu. We aim to respond to Emergencies within 10 minutes, 8am - 8pm Monday to Friday, and 9am - 5pm at the weekend or bank holidays.
We hope you’re never unhappy with our service, but if you'd like to make a formal complaint, tap 'Get help and support' and 'I'd like to make a complaint' in your account, or use our online complaints form.
We're always on the lookout for bright sparks to join our team at Pure Planet. Check out our vacancies or apply speculatively on our careers page. Don't see a role that suits? Follow us on LinkedIn for updates.
(You want to work for us, by the way. We're number two in the Times Best Places to Work 2020, and we offer an incredible ethical benefits package, including unlimited holiday, an ethical pension, and flexible working. And once it's safe to go back to the office, we'll carbon offset your commute to our open plan, dog friendly office.)