Logging in & troubleshooting
First, make sure you're using the email address registered to your Pure Planet account.
If you don't yet have Smart meters, sending monthly meter readings will help us keep your account up to date and accurate. To submit a meter reading, tap 'Send a meter reading' in your account menu. You can send both your gas and electricity readings if you've got a dual fuel account, or you can skip either fuel if you'd just like to send one.
If you're not sure how to read your meter, check out our comprehensive guide.
Remember, your balance won't update when you send us a meter reading. It'll update after you've received a statement or made a payment.
Tap here to log in to your online account. You'll just need the email address you signed up with, no maiden names or secret passwords. We'll send a secure log in link to your inbox.
If you have an Apple or Android phone, download our app to make managing your energy even easier. Once you're logged in, you'll stay logged in.
No longer have access to your email inbox? Don't worry, our Member Services team can get this sorted for you. You can access WattBot via ‘get help and support’ > ‘ask a question’ without being logged in to the Pure Planet app.
Don’t have the app? We’re also available via Direct Message (DM) on Facebook and Twitter — we’ll ask you to confirm some details for security. Or, send us an email at email@example.com. Email replies are not as fast as WattBot.
Our app puts your energy at your fingertips. See and submit your meter readings, track your energy use and spend, view your statements and meter reading history, move house and keep a track of how many friends you've referred. It's simple, smooth digital service.
How to download our app
Apple - tap here if you're on a mobile or tablet, or:
Android - tap here if you're on a mobile or tablet), or: