Smart Pay As You Go tariff

What is a Smart Pay As You Go tariff?

With our Smart Pay As You Go tariff, pay for your electricity and gas as you use it.

Instead of paying for energy at the same time each month, for example by Direct Debit, with Smart PAYG you prepay for it as and when you need to, by topping up your credit online, or instore.

Who is Smart PAYG for?

Keep a closer eye on your energy

With our Smart Pay As You Go tariff you can:

  • Take full control of your energy budget, with no unexpected bills
  • Top up smaller amounts more frequently, for example daily or weekly
  • Add credit instantly online using a credit or debit card.

The drawbacks of smart PAYG?

Is this tariff right for you?

The Smart Pay As You Go tariff has it’s drawbacks, and it’s worth bearing in mind that:

  • You’ll need to top up frequently which might be inconvenient if you’re doing it in store
  • If you can’t top up and use up your emergency credit, your energy will be switched off until you repay the charges and your meter’s back in credit
  • You’ll need to remember to budget more during the winter
  • It costs us more to provide this tariff, so it’s more expensive than our standard fixed and variable tariffs.

How do i get smart payg set up?

Ready to switch?

You’ll need to be a Pure Planet Member already to switch to our Smart Pay As You Go tariff.

Log in to your Pure Planet account and request to switch in the ‘Get Help & Support’ section. Our team are online Monday to Friday, 9am to 5pm.

Not quite sure about our PAYG tariff?

Not quite right? Try one of
these tariffs instead

Our tariffs are designed to suit you.

Fixed tariff

Best for peace of mind

Lock in the price of your unit rates and Membership fee (standing charge) — we guarantee no price rises for the whole of your contract. Peace of mind, no worries — whatever happens. As we buy your energy up front, there’s early exit fees on our fixed tariff.

  • Unit rates fixed
  • No price rises, no surprises
  • Early exit fee

Variable tariff

Best for flexibility

Choose a variable tariff if you want freedom and flexibility. No fixed contract or exit fees — you're in control. We'll protect your unit rates for two months. After that, your unit rates can change. We'll always give you at least 14 days notice of an increase.

  • No exit fees
  • No fixed contracts
  • Price protection for two months

Frequently Asked Questions

How do you calculate Pay As You Go charges?

If you choose our Smart Pay As You Go tariff, you’ll need to add credit (by topping up online or in store) to cover:

  • The Member’s rate – this is how much you’ll pay for each unit of gas and electricity you use
  • Our Membership fee – you’ll need to pay our fixed standing charge every day
  • Any existing debt you need to clear – your meter can be set up to pay back the money owed in regular instalments.
How can I top up?

The quickest way to top up your meter is online, but you can also do it at any Payzone outlet in the UK. There’s also the option to top up via bank transfer.

Whichever way you choose to pay, you’ll need your SMARTprepay card and the username and password for your SMARTprepay account. These will be emailed to you when you switch, and we’ll send you a physical card in the post.

What happens if my meter runs out of credit?

If your meter runs out of credit you’ll need to top up as quickly as possible. If you don’t, your supply will be disconnected and you’ll need to top up and reactivate the supply on your meter.

You have the option to manually activate emergency credit, which can be used if you run out and are unable to top up straight away. More information on activating emergency credit and what to do if you get disconnected can be found in our guide to Smart Pay As You Go.

How much can I top up at a time?

You’ll need to pay a minimum of £1 up to a maxiumum of £49 per top up. Your electricity meter can hold a maxiumum of £255.99, and the gas meter can hold a maximum of £249.

You’ll find more information on the Smart Pay As You Go meter, including step-by-step guides to checking your balance and topping up, in our guide.