THE WARM HOME DISCOUNT

What is the Warm Home Discount?

The Warm Home Discount helps those Members who might struggle to pay their energy bills in the colder winter months. If you qualify for the Warm Home Discount we’ll add £140 energy credit to your statement this winter before the end of March 2022.

There’s two main groups that can get the Warm Home Discount — the ‘Core group’ and the ‘Broader group’. Each energy supplier has their own criteria for the broader group, but it's mostly for those on a low income, or who receive certain means-tested benefits. You can find out more about our criteria, and the group you may fall into, below.

Apply for the Warm Home Discount
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ELIGIBILITY

Core Group

If you get the Guarantee Credit element of Pension Credit, there’s nothing you need to do — you should receive a letter from the Department for Work and Pensions before the end of 2021.

Once you've got confirmation from the Department for Work and Pensions that you're eligible, we’ll automatically apply your credit before the end of March 2022, and email you to let you know we've done it.

If you don’t get a letter by 31 December but you think you should qualify, you can get in touch with the Department for Work and Pensions using the Warm Home Discount helpline.

Visit Warm Home Discount Scheme on GOV.UK

ELIGIBILITY

Broader Group

If you don’t receive the Guarantee Credit element of Pension Credit, but you’re on a low income and receive certain benefits, you could still get the discount, but you’ll need to apply for it.

For this, you’ll need to check the criteria below and then submit an application if you qualify.

Apply for the Warm Home Discount
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BROADER GROUP CRITERIA

Do I qualify?

The Pure Planet account holder, or their partner, must meet one of the primary criteria, and one of the corresponding supporting criteria, if applicable, to qualify. So, for example, if Primary Criteria 1 applies to you or your partner, then one of the supporting criteria from a) to g) must also apply for you to qualify.

If you’re unsure about which benefits you receive, speak to Citizens Advice. They can help ensure you’re claiming what you’re entitled to.

Visit CitizensAdvice.org.uk

For Income support:

Primary Criteria
You receive...
Supporting Criteria
And at least one must apply to you...
1. Income support; or

2. Income-related employment and support allowance (ESA), which includes a support component; or

3. Income-related employment and support allowance (ESA), as well as being a member of the work-related activity group; or

4. Income-based job seekers allowance (JSA)
(a) You have parental responsibility for a child under the age of 5 who ordinarily resides with you

(b) You receive any one of the following:
- Child tax credit which includes a disability or severe disability element
- A disabled child premium
- A disability premium, enhanced disability premium or severe disability premium

(c) You have parental responsibility for a child between the ages of 5 and 18 who is in full time education

(d) You receive Personal Independence Payments, Disability Living Allowance, Incapacity Benefit or Attendance Allowance for yourself or for another adult or child living with you

(e) You receive exemption from NHS prescription charges because you have ongoing / chronic illness

(f) You have a disability

(g) You're living with a mental or physical disability or illness, verified by a doctor

For Universal Credit and Child tax credit:

Primary Criteria
You receive...
Supporting Criteria
And at least one must apply to you...
1. Universal credit, and an earned income of between zero and £1,349 in at least one of the twelve preceding assessment periods; or

2. Child tax credit by virtue of an award which is based on an annual income not exceeding £16,190
(a) You have parental responsibility for a child under the age of 5 who ordinarily resides with you

(b) You receive any one of the following:
- Child tax credit which includes a disability or severe disability element
- A disabled child premium
- A disability premium, enhanced disability premium or severe disability premium

(c) You have parental responsibility for a child between the ages of 5 and 18 who is in full time education

(d) You receive Personal Independence Payments, Disability Living Allowance, Incapacity Benefit or Attendance Allowance for yourself or for another adult or child living with you

(e) You receive exemption from NHS prescription charges because you have ongoing / chronic illness

(f) You have a disability

(g) You're living with a mental or physical disability or illness, verified by a doctor

For Household annual income of less than £16,190:

Primary Criteria
You receive...
Supporting Criteria
And at least one must apply to you...
1. A household annual income of less than £16,190You or your partner:

(a) Are aged 60 or over; or

(b) Receive Personal Independence Payments, Disability Living Allowance, Incapacity benefit or Attendance Allowance for yourself or another adult or child living with you; or

(c) Receive exemption from NHS prescription charges because you have an ongoing / chronic illness; or
(d) Have a disability; or

(e) Have a mental or physical disability or illness, verified by a doctor

or

Your household must include:

(a) A dependent child aged under 5 years and/ or

(b) A dependent child between 5 and 18 years in full time education

Other Primary Criteria:

Primary Criteria
You receive...
Supporting Criteria
And the corresponding criteria must apply to you...
1. Child tax credit by virtue of an award which is based on an annual income not exceeding £16,190(a) You have parental responsibility for a child who has a disability, and is in receipt of a qualifying component falling within paragraph (a) or (b) of the definition of a qualifying component (as in Income support and ESA criteria above)
2. Universal Credit, and an earned income of between zero and £1,349 in at least one of the twelve preceding assessment periods(a) You receive the limited capability for work or limited capability for work and work-related activity as construed in accordance with regulations 39 and 40 of the Universal Credit Regulations 2013(a); or

(b) You receive the disabled child element or Universal Credit
3. The Savings element of the State Pension Credit, but do not receive the Guarantee element (so are aged 65 or over and on Pension Credit, but do not qualify for the Core Group)No supporting criteria needed
View and download criteria as PDF